Overview
At Leather Sole Point, customer satisfaction is our priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, our Refund & Return Policy ensures a simple and hassle-free process.
Returns
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You may request a return within 7 days of receiving your order.
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Products must be unused, unworn, and in their original packaging with all tags intact.
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Items showing signs of wear or damage not caused by us may not be eligible for return.
Exchanges
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If you need a different size or style, you can request an exchange within the 7-day return window.
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Exchanges are subject to product availability.
Refunds
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Once your returned item is received and inspected, we will notify you regarding the status of your refund.
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Approved refunds will be processed to your original method of payment within 7–10 business days.
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Shipping fees (if applicable) are non-refundable.
Non-Returnable Items
For hygiene and quality reasons, certain items such as discounted or clearance products may not be eligible for return or refund. These will be clearly marked at the time of purchase.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us immediately at info@leathersolepoint.com with your order details and photos. We will arrange a replacement or refund at no extra cost.
How to Start a Return
To initiate a return or exchange, please email us at:
Include your order number, reason for return, and photos (if applicable). Our support team will guide you through the process.